Security & Fraud Awareness

Central Penn Bank & Trust’s Commitment to Security

Central Penn Bank will NEVER request personal information by telephone, mail or text messaging including account numbers, passwords, personal identification information or any other confidential customer information.

Fraudulent emails may be designed to appear as though they are originated by Central Penn Bank. Do not respond to any email communications that request any type of personal or confidential information, and do not click on any links listed in the email. Further, the bank will not request its account holders to install software or require changes to established procedures without securely communicated notification.

If you contact us, we may ask you to verify two or more of the following pieces of information to verify your identity. These include ‘challenge questions’ that you may have established with us and/or the joint account holder’s name (if applicable), last 4 digits of you SSN or TIN, account number, most recent deposit amount (if applicable), birth date or a day-time telephone number. If we contact you, we will never ask you for your debit/credit card number or your full SSN or TIN. If we need to contact you, it will always be done in a manner that protects your personal, confidential information, and we will clearly identify ourselves. Safeguarding your confidential information is our top priority.

To help protect your personal and financial information, please notify us promptly if your contact details change. This includes updates to your phone number(s), email address, or mailing/physical address. Keeping your information current helps us accurately verify your identity, ensure you receive important communications, and maintain secure access to services such as Online Banking. 

Central Penn Bank deploys a layered security approach including multi-factor authentication as part of a comprehensive information security program to protect your confidential information. If you receive any suspicious emails, telephone calls or any other communications regarding your personal or confidential bank information, please contact Central Penn Bank immediately at 570-966-1041. Central Penn Bank works with local regulatory and law enforcement departments to be certain that any type of illegal activity is stopped as soon as possible. Reacting promptly can help you maintain certain protections you have as a consumer under federal law regarding limits on liability for unauthorized activity. For more information regarding consumer protections, please refer to the Electronic Fund Transfer disclosures that were provided at the time you opened your account. To receive a new copy, contact us at 570-966-1041.

Read more about our digital safety tips.

Additional Considerations for Businesses

In accordance with Federal Regulatory guidelines and sound business practices, Central Penn Bank has implemented a security program to specifically address identified risks in offering internet-based services to its customers. The bank recognizes that the most sophisticated and expensive security program can be rendered ineffective if combined with the absence of fundamental customer controls. Thus, we need you to consider the following guidelines for your business so that together we can maintain a safe environment for conducting business transactions online.

View our PowerPoint presentation with useful information on Corporate Account Takeover & Information Security Awareness and the additional resources below.

Security Considerations for Businesses